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Sr. Design Associate

Company: La-Z-Boy Incorporated
Location: Yorba Linda
Posted on: May 11, 2019

Job Description:

BASIC FUNCTION:Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.Sr. Design Associate: In addition, assist the Designer in designing and creating comfortable and functional environments that represent a client?s lifestyle, taste and budget.?KEY RESPONSIBILITIES; Drives Sales

  • Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
  • Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
  • Assist the Designer to achieve established Design program sales goals
  • Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers.
  • Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
  • Maximize store promotions, marketing initiatives, and grassroots programs
  • Maintain strong knowledge of features and benefits of existing and new product line
  • Meet or exceed established goals as set by management?Design Program
    • Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service.
    • Execute and champion the Design process per company guidelines
    • Responsible to support design related functions in the store?Customer Focus
      • Provide the highest level of customer service to all current and future customers
        • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
        • Effectively use Podium to ensure customer satisfaction and future follow-up
        • Make sound business decisions to deliver customer satisfaction and promote team environment
        • Provide store support to incoming phone calls and emails
        • Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
        • Escalate unresolved issues to Store Manager, if not available then Sales Manager or DesignerPeople
          • Maintain a positive working relationship with all store associates?Sr. Design Associate
            • Train, coach and develop sales associates on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals
            • Help promote and champion a culture of sales and serviceOperational Excellence
              • Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
              • Adhere to general store operational procedures and guidelines
              • Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
              • Responsible to accurately complete the daily On-Point system log
              • Show a sense of urgency, enthusiasm and excitement with the store team and customers
              • Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
              • Consistently schedule deliveries with customers
              • Other duties as assignedSr. Design Associate:
                • Responsible for opening and closing of the store
                • MOD responsibilities as assigned by management
                • Extended RMS access including override approval?MINIMUM JOB REQUIREMENTS:
                  • Previous selling experience and ability to close a sale strongly preferred
                  • Excellent communication, customer service skills, and organizational skills
                  • Strong interpersonal skills to effectively communicate, build rapport, and positively influence
                  • Demonstrated persuasion and negotiation skills
                  • Ability to effectively manage time and conflicting priorities
                  • Ability to effectively and productively with others as a team
                  • Ability to work the schedule and hours dictated by business needs
                  • Ability to work evenings, weekends and holidays as required
                  • Initiative to meet assigned goals, missions and objectives and motivated to achieve more
                  • Strong attention to detail
                  • Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPointSr. Design Associate:
                    • Currently enrolled in or a graduate of an Interior Design program
                    • Experience in using floor and space planning applications
                    • Knowledgeable of general principles of home d?cor and design (i.e. furniture, carpet, draperies, and color schemes)
                    • CAD training a plus
                    • CIDA accreditation preferredSr. Sales Associate:
                      • High School Diploma or equivalent is required. Bachelor?s in Business or related field is preferredInternal Candidates Interested in Senior Role:
                        • Platinum Certified?SUPERVISORY RESPONSIBILITIES: None--

Keywords: La-Z-Boy Incorporated, Yorba Linda , Sr. Design Associate, Other , Yorba Linda, California

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