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Customer Service Representative

Company: Kelly Services
Location: Yorba Linda
Posted on: April 9, 2021

Job Description:

Kelly has partnered up with Stanley Black & Decker for a Customer Service Representative position in Walnut, CA.Work ShiftMonday - Friday8AM - 5PMQualifications:A curious problem solver who has the ability to bring big ideas to life. A creative and scrappy but can navigate a large organization with ease. An agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always.You also have:--- Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.--- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.--- Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.--- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Job Description:As a Customer Service Representative, you'll be a part of the regional warehouse team in Walnut, CA where you'll be responsible for the administration of the day-to-day functional operations of a regional warehouse under the direction of the Regional Manager.Specifically, you'll:--- Take and process customer orders via phone, mail, and through sales personnel--- Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines--- Handle effectively the expediting of customer and inventory orders--- Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines--- Distribution responsibilities include negotiating freight rates and tariffs, routing traffic, tracing shipments, obtaining proof of delivery, and the filing of freight claims--- Analyze, administer, and order inventory for the regional location--- Administration of the regional rental fleet--- Processing customer returns and requests for credit--- Assistance in the resolving of credit problems--- Maintain prompt communication with customers and company personnel--- Contact of outside vendors for services, price, delivery, and the request of issuance of purchase orders for the same--- Ordering of general and shipping supplies--- Administer and analyze daily cycle counting--- Assist in the training of regional operations personnelStanley Black & Decker is one of the world's largest, fastest growing and most dynamic companies. SBD, a Fortune 200 company is a world-leading provider of tools and storage, commercial electronic security and engineered fastening systems, with unique growth platforms and a track record of sustained profitable growth.Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Yorba Linda , Customer Service Representative, Other , Yorba Linda, California

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