Housing Navigator

Company: Central Neighborhood Hlth Fdn
Location: Los Angeles
Posted on: February 28, 2026

Job Description:

Job Description Job Description INTRODUCTION: Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center committed to the Triple Aim as described by the Institute for Healthcare Improvement. Improving the US Health Care System requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population. SUMMARY: The Housing Navigator is responsible for the development of a housing plan in collaboration with Managed Care Plan (MCP) members that will assist them with acquiring permanent housing based on their conditions and needs, providing housing-focused case management, and effectively utilizing community resources via referrals, direct interaction with landlords, and housing management on behalf of MCP members. ESSENTIAL DUTIES AND RESPONSIBILITIES: Form and foster relationships with housing agencies and permanent housing providers, including supportive housing providers. Partner with housing agencies and providers to offer the MCP member permanent, independent housing options, including emergency shelters, transitional, and shared living housing. Connect and assist the MCP member to get available permanent housing. Coordinate with MCP members in the most easily accessible setting, within MCP guidelines (e.g., could be a mobile unit that engages members on the street). Conduct or review intake and assessment for each family/individual accessing services to evaluate housing needs, history, and service/support needs. Develop and implement a housing-focused individual opportunity plan in collaboration with each MCP member. Participate in weekly conference calls and staff meetings. Perform other related duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: High school diploma and some college or counseling experience in a related field Experience working with individuals and/or families experiencing homelessness and case management experience or similar experience, preferred. Experience providing unhoused patients or at-risk populations with housing services. KNOWLEDGE, SKILLS, and ABILITIES: Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people, including patients, the community, and other staff. Must have excellent administrative and organizational skills. Strong interpersonal skills, cultural competence, and ability to employ sensitivity in building rapport with MCP members. Ability to work independently and possess strong time management skills. Strong ability to manage time using online or paper calendars. Knowledge and/or familiarity with harm reduction and motivational interviewing concepts and strategies. Previous experience assessing and referring individuals to various community resources is a plus. Computer literacy required. Working knowledge of Word, Excel, and Outlook programs. Familiarity with internet-based tools (webmail, Google Calendar, webtime, etc.) Strong written and oral communication skills. Creative problem-solving skills. Bilingual (Spanish/English) preferred but not required. Valid California driver's license and legally required insurance (a CA minimum) to travel, as driving is required. WORK ENVIRONMENT Described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Variations in conditions may occur under certain circumstances. CONFIDENTIALITY Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). AGREEMENT AND ACCEPTANCE I HAVE READ THE ABOVE JOB DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH AND WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY. Monday - Friday, 8:00 am - 4:00 pm

Keywords: Central Neighborhood Hlth Fdn, Yorba Linda , Housing Navigator, Healthcare , Los Angeles, California