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Entry Level Customer Relations Manager

Company: Horizon Enterprise, Inc
Location: Yorba Linda
Posted on: September 21, 2022

Job Description:

We are in the process of launching new client projects, and we have an immediate opening for an Entry Level Customer Relations Manager at our office in La Habra. Our firm focuses on providing direct marketing solutions and retention campaigns for nationally recognized brands and services. Our tireless efforts to provide best-in-class customer solutions have led us to a new opportunity and client project where we need an Entry Level Customer Relations Manager that will challenge our team to deliver unparalleled results.The Entry Level Customer Relations Manager will provide tailored product and service recommendations, develop customer account strategies to reinforce brand loyalty, and help the Senior Customer Relations Manager roll out new compliance initiatives. The ideal candidate for this role has a solution-oriented mindset, is fearlessly creative, and possesses a keen interest in a leadership role.Entry Level Customer Relations Manager Responsibilities: Communicate with customers on order requests, eligible service updates, product tracking, and billing information Meet our company communication standards between you and the client - Always handle questions, concerns, and complaints with the highest level of professionalism and care Interact with Customer Relations and Sales Manager to prioritize customer orders and claims and deliver solutions to problem areas in the sales, service, or compliance departments Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the delivery and installation Partner with the Customer Relations Department Manager to participate and lead hiring, onboarding, and new employee training sessions Always research to monitor industry trends and create new customer service strategies to ensure we are delivering the best-in-class customer supportEntry Level Customer Relations Manager Requirements and Desired Experience: Bachelor's degree is preferred, however, will consider applicable experience in customer service, sales, or a client-facing role Proficient in Google Suite and Microsoft Office Previous experience working with a POS system, or demonstrated ability to learn new software systems quickly Aptitude for working in a fast-paced, team setting Demonstrated ability to thoroughly communicate plans, ideas and problems in a clear and concise manner High caliber communication and interpersonal skillsJob Type: Full-timePay: $38,000.00 - $45,000.00 per yearSchedule: Monday to Friday Weekend availabilityWork Location: On the road

Keywords: Horizon Enterprise, Inc, Yorba Linda , Entry Level Customer Relations Manager, Executive , Yorba Linda, California

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