Account Manager and Small Group Sales
Company: Western Dental Services, Inc.
Location: Yorba Linda
Posted on: June 22, 2022
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Job Description:
Overview: This role serves as the primary business contact for
the client and is responsible for client satisfaction. The Account
Manager is expected to consistently provide excellent customer
service to accounts, as well as represent client needs and goals
within the organization to ensure member satisfaction. This
position is equally responsible for group retention and growth.
This person will have high energy and be prepared to assist in
attending various public opportunities such as health fairs or
local community events. Responsibilities: Responsible for all
client communications, conflict resolution Monthly meeting with
client contact and or contact representative Insures that client
issues are handled in an efficient manner Attends health fairs and
enrollment meetings Trains the Customer Service Representative on
an as needed basis Serves as a Liaison between Client and Dental
Care Provider Reports weekly on all account activity Manage the
renewal process with existing clients, including developing renewal
strategy, negotiating rates and benefits Provides two-way
communications between dental plan and client to provide strong
representation and set proper client expectations. Follows up on
outstanding unsigned contracts Strong organizational/time
management and multi - tasking abilities Support marketing, sales
and client activities as needed Strong presentation and public
speaking skills Other duties as assigned by direct supervisor
Qualifications: Minimum of 2 years - experience in the healthcare
industry California Department of Insurance Licensure required
Excellent oral and written communications skills Bilingual a plus
but not necessary Proficient in Microsoft office programs
Keywords: Western Dental Services, Inc., Yorba Linda , Account Manager and Small Group Sales, Executive , Yorba Linda, California
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